Frequently Asked Questions
Do i need a Paypal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. All though if you already have a PayPal account you may use it.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
Portugal: Transferência Bancária (solicita o nosso NIB; serviço bancário gratuito e 100% seguro).
Enviar para o mail firstname.lastname@example.org, a descrição do produto que pretende, nome e morada; Enviaremos depois a nota de encomenda com o respectivo NIB para efectuar pagamento.
How secure is this store?This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
I don’t know which size fits me most?We advise you to take a good look at these charts and see which size would fit you best!
Do you ship to my country?Yes, we ship to every country in the world, as long as you have an address, we will ship to you.
How about the returns policy?All returns must be made within 15 days. Just inform us by mail and we’ll send you our return adress.
Will you sponsor me?Send us an email with a link to some footage of you doing what you do or your website and we’ll check it out.
WashingWe want you to get the most out of your Black Veins garments so please take care when washing them. We strongly advise you to cold wash with like colours. DO NOT TUMBLE DRY & DO NOT IRON DIRECTLY ON PRINT.
PT POSTAGE AND INTERNATIONAL POSTAGEPORTUGAL - Delivery is takes up to 2 a 5 working days.
We send orders to all countries around the world.
Delivery time for Europe is up to 10 days.
Delivery time for the Rest of the World is up to 21 days.
We can not take any responsibility for items lost in transit.
If you have further questions, please feel free to contact us.